Customer Care

Help Topics

Contact Us

Welcome to our customer service section! You'll find the answers to most of your questions by choosing one of the topics listed at left. If you're unable to find the answers to your question, please review the additional points of support below:

General Order Support – For assistance adding/removing items from your order, changing the delivery method, updating credit card payments, or obtaining order status or tracking information.

Phone: (877) 420-1734

Email: customercare@bncservices.com

Digital/eBook Support – For assistance with accessing your eBook or instant access code, requesting that an eBook email be resent, or to get help accessing your Yuzu.com account.

Web: customercare.yuzu.com

Phone: (844) 989-8669

Email: customercare@yuzu.com

Apparel & Spirit Website – For assistance or concerns relating to orders placed on the Apparel & Spirit Shop portion of the website. A chat feature is available in the Customer Service section of the Apparel & Spirit Ship portion of the website.

Phone: (844) 760-4046

 

University at Albany Official Bookstore
1400 Washington Avenue

Albany, NY 12222

Phone (518) 442-5690

Your store manager is Sue DeRocco
Need to send your Bookstore Team a message? Click here

Store hours

Mon9am-4pm
Tue9am-4pm
Wed9am-4pm
Thu9am-4pm
Fri9am-3pm
SatCLOSED
SunCLOSED